- What do I need to rent there? You need: A valid Driver's license, verifiable phone number and local address, references*, and a credit card or deposit**. If you are renting your residence, you may bring a copy of your lease for expedited verification.
*2 local friends, one family member - address and phone number for all three
**debit or check cards are still subject to deposits
- Do you Reserve Equipment? Yes, on Tuesday, Wednesday, and Thursday, it is the SAME PRICE to bring back equipment the following Monday. This is the RESERVATION RATE. On every Tuesday of every week, we are FULLY STOCKED. We recommend coming in Tuesday, Wednesday, or Thursday to make sure that you get what you need.
- Can I Call in or Email a reservation? All Reservations must be done IN THE STORE, on the WEEK OF your event. Once again, we recommend coming in Tuesday, Wednesday, or Thursday for the best availability. You can take it with you at that time and return by Monday. This works because we have so much equipment!
- Does Rock n Roll Rentals sell equipment? Yes, we do. We have new and used pricing on all our gear.
- Can you sponsor my event or donate equipment to my organization? Sorry, we do not do sponsors events or donate gear. Why? Because a large percentage of our rentals are to fundraisers, non profits, churches, theater, music and arts organizations. We would not feel comfortable signaling out events to sponsor or donate equipment to. We just keep our rates as affordable as we can for all our customers. Let us know if we can be any help in renting gear at great prices.
- Do you have rent to own contracts? No, while we do not provide rent to own contracts, we do offer depreciated sale prices on monthly rentals.
- Where are you located? We are at 1420 W. Oltorf St. near S. Lamar Blvd. We are across Oltorf from the Office Depot in the blue metal building.
- What are your hours? We are open Monday thru Friday 11:00 a.m. - 6:00 p.m. and Saturday 11:00 a.m. - 5:30 p.m. Monday most of our stock is returned from weekend rentals, and Tuesday thru Thursday we have our best selection available for rent and sale.
- What if I don't live in the Austin area, can I rent from you while I'm in Austin? Yes, you may. We would require a credit card to hold the value of the equipment rented. We can only do these rentals for periods of 4 days or less.
- When is the equipment I rented due back? The due date is on the contract and receipt you received. You can return equipment anytime 11:00 a.m. - 6:00 p.m. on the due date. We ask for Saturday returns to be back by 2:00 p.m.
- I received a statement via mail / email. It says I owe money, but I thought I paid already. What does it mean? It is a statement saying you owe if you keep it after the due date. You can pay by credit card over the phone, send us a check, or bring cash into the store.
- I have a monthly rental I plan on keeping a while. Do you have an auto pay option? Yes we do. Just ask one of our friendly Rock n Roll Representatives, and they can set you up. With Auto pay, there are no late fees.